Mileage Services FAQs



Transfer Miles

With Mileage Services by Loylogic - Transfer Miles, you can transfer up to 35,000 award miles per year to another Miles & More member for a fee.

Mileage Services by Loylogic is currently available to all Miles & More members. As this is a product with a payment function, it is only available to members over the age of 18.

You can transfer up to 35,000 award miles per calendar year.

With Mileage Services by Loylogic, you can transfer award miles to other Miles & More members.

Your award miles will expire at the end of every quarter of the calendar year.

The award miles transfer can only be made using a Miles & More service card number. Please make sure that you have entered the recipient’s Miles & More service card number completely and correctly. The Miles & More service card number can be found on the Miles & More permanent card or the digital card in the Miles & More app.

We suggest you to provide further details to help us give a personalized message and experience to the recipient.

There is a fee associated with every transfer. You can see applicable transfer fees in the miles selection dropdown against the miles value.

The fee for the award miles transfer can be paid via any payment (credit/debit/prepaid) card. Cards accepted include Mastercard, VISA, Amex and Diners.

Additional card processing fees may be charged by your financial institution depending on your country and currency. Please contact your financial institution if you have any queries.

You can see who you have transferred award miles to in your mileage account at miles-and-more.com or in the Miles & More app.

You will also find an overview of your transfer activities to date when you are logged into the Mileage Services by Loylogic website. Please note that the names of the recipient stated are only used for ease of identification.

Miles will be transferred to recipient’s account immediately after a successful transaction. Miles & More will usually credit the transferred Miles into the other member’s account within no more than 3 business days.

Transfer transactions are irreversible and the associated fees are non-refundable.

You will find a form via this link where you can ask questions about your transfer. Loylogic will respond promptly. Please note that the form should only be completed and will only be responded to in English.

A mileage advance cannot be used as part of an award mile transfer.

Only award miles can be transferred with Mileage Services by Loylogic.

For your convenience, you can choose your preferred currency using the currency selector at the top right of the page. The price displayed is then calculated at the current applicable currency exchange rate. All prices are calculated on a daily basis and depend on respective currency exchange rates (provided by www.xe.com). Currencies supported for Transfer Miles transactions: EUR, USD, GBP, CHF, CNY, INR, RUB, PLN, JPY.

If you are in a Mileage Pool and want to use the pooled miles, you don’t have to transfer them. It is only beneficial to transfer miles to members who are not in the same Mileage Pool as you are.


Extend Miles

With Mileage Services by Loylogic - Extend Miles, you can extend the validity of your expiring award miles for a fee.

If the extended award miles are not redeemed for an award in the mileage account within 36 months of the event, they will expire by the end of the next quarter, unless a longer deadline is announced through the Miles & More communication channels.

Please also refer to the Miles & More Terms & Conditions of Participation, section 2.5 'Expiry of award miles'.

These extended award miles can be used in the same way as before the extension (i.e. to redeem flight tickets, upgrades or any other flight or non-flight reward).

In general, Mileage Services by Loylogic is currently available to all Miles & More members. As this is a product with a payment function, it is only available to members over the age of 18. Additionally, the member will need to have a minimum of 500 award miles expiring in the current quarter to be able to extend their miles.

The date and amount of the expired award miles will be indicated separately in the Miles & More account information or in the member’s individual online mileage account at least one quarter before the expiry date concerned.

There is no limit to the number of expiring award miles that you can extend in a calendar year. However, you will not be able to extend more miles than those expiring in the current quarter.

You can extend your expiring award miles as often as you want to.

There is a fee associated with every extend transaction. You can see the applicable extend fees in the miles selection drop-down against the mileage value.

The fee for the extend transaction can be paid via any payment (credit/debit/prepaid) card. Cards accepted include MasterCard, VISA, AMEX and Diners.

Additional card processing fees may be charged by your financial institution depending on your country and currency. Please contact your financial institution if you have any queries.

You can see the extended award miles in your mileage account at miles-and-more.com or in the Miles & More app.

You will also find an overview of your extend activities to date when you are logged into the Mileage Services by Loylogic website under the 'My Transactions' tab.

Your award miles will be extended immediately after a successful transaction. However, in some exceptional cases, it can take up to 3 working days for the extended miles to appear in your account.

Extend transactions are irreversible and the associated fees are non-refundable.

You will find a form via this link where you can ask questions about your extend transaction. Loylogic will respond promptly. Please note that the form should only be completed and will only be responded to in English.

Only award miles can be extended with Mileage Services by Loylogic.

For your convenience, you can choose your preferred currency using the currency selector at the top right of the page. The price displayed is then calculated at the current applicable currency exchange rate. All prices are calculated on a daily basis and depend on respective currency exchange rates (provided by www.xe.com). Currencies supported for Extend Miles transactions: EUR, USD, GBP, CHF, CNY, INR, RUB, PLN and JPY.

You can also use Extend Miles if you are a member of a Mileage Pool. Please note, however, that the Mileage Pooling rules also apply here. If award miles from your Mileage Pool members expire in the current quarter, Extend Miles will extend the oldest award miles from your pool by at least 36 months and credit them to your account, regardless of which account they were previously on.

If you require any further information, please feel free to contact us.